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Developing a Quality Assurance Process to Guide the Design and Assessment of Online Courses

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In the summer and fall of 2004, we developed a quality assurance (QA) checklist and recommended policies and procedures to guide the design and assessment of online courses offered by Southern Polytechnic State University (SPSU). We begin by summarizing the context of our project and our search for a QA framework that would fit the specific institutional goals and constraints at SPSU. We then present the framework of principles we settled on, provide the rationale supporting our choice, and explain how we adapted this framework to better suit our situation at SPSU. We then recount how the framework we recommended influenced the development of a new student feedback questionnaire for online courses at SPSU. We also describe the current status of the project to implement a QA review process for online courses, using an expanded version of the checklist we developed. In closing, we discuss some implications of our experience that may be helpful to others working in higher education.

Document Type: Journal Article

Publication date: November 1, 2007

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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