An Examination of Factors That Affect the Credibility of Online Health Information

Authors: Freeman, Krisandra S.; Spyridakis, Jan H.

Source: Technical Communication, Volume 51, Number 2, May 2004 , pp. 239-263(25)

Publisher: Society for Technical Communication

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Abstract:

The study reported in this article examined the effect of street address and external links on perceptions of credibility of a Web page. The study attempted to determine how readers process these cues by drawing on key theories in both technical communication and psychology, including the Elaboration Likelihood Model. The article includes a review of relevant literature on which the experiment reported here was based, hypotheses concerning the expected outcomes of the experiment, the methodology, the results, and a discussion of the results. Finally, conclusions and implications for future research are discussed.

Document Type: Research article

Publication date: 2004-05-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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