Incorporating Usability Testing into the Documentation Process
Abstract:Documentation usability testing plays an important role at The MathWorks, Inc. with our shifting emphasis from printed to online delivery of documentation. It is also a valuable learning experience for technical communicators at our company, as it provides them with first-hand insight into how customers use our documentation. This article discusses how we approach usability testing of documentation, and how our Documentation Group has incorporated usability testing into its writing process by creating the Documentation Usability Team. The ongoing goals of this team are to define an easy-to-follow procedure for writers new to documentation usability testing, and to create a database of testing results that all writers can use as guidelines.
Document Type: Research Article
Publication date: February 1, 2004
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