Documentation and Training Productivity Benchmarks

Authors: Barr, John P. “Jack”; Rosenbaum, Stephanie

Source: Technical Communication, Volume 50, Number 4, November 2003 , pp. 471-484(14)

Publisher: Society for Technical Communication

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Abstract:

There are few published standards (benchmarks) for productivity in the technical communication profession, so these authors investigated how computer-industry workstation and network-product companies create end-user documentation and training materials, and how they measure their productivity. This article describes the results from interviews of 11 managers of publications or training departments.

Document Type: Research article

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