Documentation and Training Productivity Benchmarks

Authors: Barr, John P. “Jack”; Rosenbaum, Stephanie

Source: Technical Communication, Volume 50, Number 4, November 2003 , pp. 471-484(14)

Publisher: Society for Technical Communication

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Abstract:

There are few published standards (benchmarks) for productivity in the technical communication profession, so these authors investigated how computer-industry workstation and network-product companies create end-user documentation and training materials, and how they measure their productivity. This article describes the results from interviews of 11 managers of publications or training departments.

Document Type: Research article

Publication date: 2003-11-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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