Making and Breaking Rules: A Manager's Viewpoint
Author: Zook, Lola M.
Source: Technical Communication, Volume 50, Number 4, November 2003 , pp. 465-470(6)
Publisher: Society for Technical Communication
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Abstract:
“Does it help communication?” is the ultimate question to ask in deciding whether to follow, bend, or break rules in technical communication. Managers need to put rules in this context to help their staff members develop sound judgment and make defensible choices on rules.Document Type: Research article
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