Making and Breaking Rules: A Manager's Viewpoint

Author: Zook, Lola M.

Source: Technical Communication, Volume 50, Number 4, November 2003 , pp. 465-470(6)

Publisher: Society for Technical Communication

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Abstract:

“Does it help communication?” is the ultimate question to ask in deciding whether to follow, bend, or break rules in technical communication. Managers need to put rules in this context to help their staff members develop sound judgment and make defensible choices on rules.

Document Type: Research article

Publication date: 2003-11-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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