Lessons Learned from Discount Usability Engineering for the U.S. Federal Government

Author: Jones, Colleen Pettit

Source: Technical Communication, Volume 50, Number 2, May 2003 , pp. 232-246(15)

Publisher: Society for Technical Communication

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Abstract:

This case study presents lessons learned from usability engineering in a federal government setting. Technical communicators are becoming increasingly involved in usability issues but may face difficulties in addressing them. For example, producing Web communications for the federal government presents special challenges, such as time and financial restraints, legal requirements, technical constraints, and an internal focus. Discount usability engineering helped the CDC address these challenges in developing an injury data Web application. The lessons learned can help technical communicators advance usability as a priority in their workplaces and overcome constraints and challenges they face.

Document Type: Research article

Publication date: 2003-05-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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