Designing Embedded Help to Encourage Inadvertent Learning
Abstract:This case history follows the decision-making process of a design team replacing a legacy help system that had trained users not to use it. The team’s goal was to design and implement a solution that would lure users back to the user assistance. Additionally, the team had to craft the solution for an application that imposed extreme limitations, both in help system implementation and information design. The article also details the unexpected solution that encouraged the users to learn inadvertently.
Document Type: Research Article
Publication date: February 1, 2003
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