Developing an Embedded Help Solution
This article describes the process used to develop an embedded help system for a Windows administration product and identifies the design issues and related decisions. This product provides a Microsoft Management Console (MMC) interface, which uses Internet Explorer technology. This technology helped us minimize many environment issues, such as Web browser dependencies, that can impact an embedded help solution. This article also provides information gathered during several usability tests addressing the design.
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Document Type: Research Article
Publication date: 01 February 2003
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