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Developing an Embedded Help Solution

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Abstract:

This article describes the process used to develop an embedded help system for a Windows administration product and identifies the design issues and related decisions. This product provides a Microsoft Management Console (MMC) interface, which uses Internet Explorer technology. This technology helped us minimize many environment issues, such as Web browser dependencies, that can impact an embedded help solution. This article also provides information gathered during several usability tests addressing the design.

Document Type: Research Article

Publication date: February 1, 2003

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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