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Designing User Assistance for Internet Marketplace Applications Using Serverside Online Help

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Abstract:

Internet applications that customize information for each user have become increasingly popular as commercial and business Web sites seek to differentiate themselves from their competition. The dynamic content offered by these Web sites challenges technical communicators to think of new ways of creating user assistance. This article presents a case study examining in detail one type of business-to-business Internet application, the digital marketplace, as a means of illustrating the challenges to user-assistance design posed by dynamic Internet applications. The article focuses on using server-side technology to create dynamic online help that mirrors the functionality of the Internet applications it supports.

Document Type: Research Article

Publication date: February 1, 2003

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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