Technical Communication, Knowledge Management, and XML
Author: Applen, J. D.
Source: Technical Communication, Volume 49, Number 3, August 2002 , pp. 301-313(13)
Publisher: Society for Technical Communication
Abstract:Technical communicators can expand their roles into the realm of knowledge management by augmenting their already considerable skills with a basic understanding of XML coding and a critical understanding of how this applied tool can allow us to shape, store, and transfer knowledge. To do this, they can start by examining how the use of tools and their relationship to the materials, assumptions, and methods of the scientific community contribute to the culture of research activity and then transferring these ideas to their workplaces. Additionally, they need to understand that knowledge management systems can include tacit knowledge. In their roles as knowledge managers, they can teach organization members to help design, access, and contribute to databases; alert them to new information as it is made available in knowledge repositories; and work to facilitate an environment of trust and sharing that allows knowledge management systems to flourish.
Document Type: Research Article
Publication date: August 1, 2002
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