Technical communicators can expand their roles into the realm of knowledge management by augmenting their already considerable skills with a basic understanding of XML coding and a critical understanding of how this applied tool can allow us to shape, store, and transfer knowledge.
To do this, they can start by examining how the use of tools and their relationship to the materials, assumptions, and methods of the scientific community contribute to the culture of research activity and then transferring these ideas to their workplaces. Additionally, they need to understand
that knowledge management systems can include tacit knowledge. In their roles as knowledge managers, they can teach organization members to help design, access, and contribute to databases; alert them to new information as it is made available in knowledge repositories; and work to facilitate
an environment of trust and sharing that allows knowledge management systems to flourish.
Document Type: Research Article
Publication date: August 1, 2002
More about this publication?
Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.