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Moving from Information Transfer to Knowledge Creation: A New Value Proposition for Technical Communicators

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Abstract:

Technical communicators discount the value they add to organizations when they describe their role merely as one of information transfer from SMEs to end-users. In areas of high technology or complex products, most product knowledge is so distributed and tacit as to be inaccessible—even to those within the organization. In these situations, the technical communicator performs the function of knowledge creation. Although this role requires many of the same skills associated with information transfer, it carries new requirements and offers an additional level of value to organizations.

This article describes the underlying principles of knowledge creation and the role of the technical communicator as creator of knowledge. It also describes specific techniques for making tacit knowledge explicit and for creating organizational knowledge assets.

Document Type: Research Article

Publication date: 2002-08-01

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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