Clarity in Context: Rethinking Misunderstanding

Author: Schneider, Barbara

Source: Technical Communication, Volume 49, Number 2, May 2002 , pp. 210-218(9)

Publisher: Society for Technical Communication

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Abstract:

Communication theory offers a practical approach to rethinking the nature of misunderstanding and to understanding clarity in communication. I present two approaches to understanding communication, the transmission model and the constitutive model, and argue that the constitutive model can offer productive ways to reduce misunderstanding. The constitutive model offers a view of misunderstanding as the result of a lack of shared context for understanding. Context is constituted in communicative interaction rather than being external to the communicative situation. Strategies to ensure a shared context include using strategic talk in spoken communication and embedding written communication as much as possible in strategic talk.

Document Type: Research article

Publication date: 2002-05-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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