If We Build It, Will They Come? A Usability Test of Two Browser-based Embedded Help Systems

Author: Grayling, Trevor

Source: Technical Communication, Volume 49, Number 2, May 2002 , pp. 193-209(17)

Publisher: Society for Technical Communication

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Abstract:

This article presents data on how end users actually behave when using applications, as well as examples of various types of embedded help. It hypothesizes that end users will use and find helpful any form of help that incorporates five key characteristics. The article also describes two browser-based embedded help systems that incorporate these characteristics, and it presents results of a usability test of these two embedded help systems.

Document Type: Research article

Publication date: 2002-05-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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