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Making the Most of Interactivity Online

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Abstract:

Technical communicators need to create effective online interactions to help users understand the scope, purpose, and limits of their online documents. Ideally, a well-designed online document provides an integrated data environment. It functions as the interface between the user and a system, allowing for the retrieval and assimilation of information needed to perform a task. Online information can be presented in a variety of formats, including online help systems, computer-based training (CBT) programs, and interactive electronic technical manuals (IETM). The benefits of an effective online system include the elimination of paper bulk and storage, improved document usability through interactivity, and the use of the document as a learning, training, and research aid.

Document Type: Research Article

Publication date: August 1, 2001

More about this publication?
  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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