Skip to main content

Knowledge Base Development: The Life Cycle of an Item in the Indiana University Knowledge Base

Buy Article:

$18.00 plus tax (Refund Policy)

Abstract:

In this study we have compiled a descriptive account of one organization’s process for the continual development of their technical support knowledge base, called the Knowledge Base (KB), and listed the critical skills and competencies that the knowledge workers in this organization report using.

Major findings include: The process for growing and maintaining the KB is fundamentally similar to processes used in technical communication and other types of knowledge work.The KB process is user-centered, driven largely by known and anticipated user needs.While the core processes are relatively fixed and stable, subprocesses are flexible enough to adapt quickly when necessary.The KB is a bottom-up organizational effort with a strong enthusiastic culture among the development team.The KB staff possess technical and “soft” skills similar to those required in technical communication, instructional design, and various other types of knowledge work.

Document Type: Research Article

Publication date: 2000-11-01

More about this publication?
  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
  • Information for Authors
  • Subscribe to this Title
  • Membership Information
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more