Developing a Resource for Multinational Writing at Xerox Corporation

Authors: Adams, Ann H.; Austin, Gail W.; Taylor, Melissa

Source: Technical Communication, Volume 46, Number 2, May 1999 , pp. 249-254(6)

Publisher: Society for Technical Communication

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Abstract:

Documentation and training developers at Xerox Corporation have been creating materials for worldwide distribution for many years. MC&SE - the Multinational Customer and Service Education organization - has included a translation department since 1978. A system of writing for both machine and manual translation had been in place since then. The supporting materials for this writing system had become scattered and, in some cases, obsolete. When MC&SE created an Employee Development System, two skills that pertain to global communication were identified: "Writing for Translatability" and "Global Design". Many of the resources that had been used in support of multinational document creation were pertinent to the development of these skills. The article describes the development of an updated set of training aids to assist authors in developing their global communication competency.

Document Type: Research article

Publication date: 1999-05-01

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Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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