The Dell Computer Experience: From Maturity Model Assessment to Strategic Planning
Abstract:Dell Computer Corporation's Information Development area was tasked with benchmarking itself with other similar areas in the industry. This case study details the evolution of this requirement to the fundamental need for a strategic plan, and how the requirement was met. The steps begin with gaining an understand of strengths and weaknesses as compared to the industry and end with goals for using the strategic plan to strengthen the area.
Document Type: Research Article
Publication date: 1997-11-01
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