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Technical Communication in Cyberspace: Report of a Qualitative Study

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Technical communication is changing due to the prominence of the Internet and related technologies. This article reports the results of a qualitative study of how technical communicators are using the Internet. The study was conducted using surveys, phone interviews, and focus groups. Respondents indicated that the Internet is playing a significant role in the work practices of technical communicators. On the positive side, communicators find the Internet helpful for contacting customers, obtaining updated technical information, and publishing online documentation. On the negative side, communicators encounter company resistance and are frustrated with issues of company security and the lack of order for accessing Internet information. These features present new opportunities and challenges for the profession, including issues of training, interface design, working within other departments, and entirely new job titles and positions.
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Document Type: Research Article

Publication date: 01 November 1996

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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