@article {Fisher:1995:0049-3155:482,
title = "Documenting an ISO 9000 Quality System",
journal = "Technical Communication",
parent_itemid = "infobike://stc/tc",
publishercode ="stc",
year = "1995",
volume = "42",
number = "3",
publication date ="1995-08-01T00:00:00",
pages = "482-491",
itemtype = "ARTICLE",
issn = "0049-3155",
url = "https://www.ingentaconnect.com/content/stc/tc/1995/00000042/00000003/art00013",
author = "Fisher, Barry",
abstract = "ISO 9000 requires you to manage formally and record your methods of working by having a documented quality system. The main documents are the quality manual and the written procedures. This articles describes how to write these documents; it also outlines the steps to follow when documenting
a quality system. First, you interpret the requirements of ISO 9000 in a way that suits your company. The best way is in terms of your business processes. Then you write your quality system documents in two stages. Stage 1: analyze each business process to ensure each one operates in a controlled
way and includes the necessary ISO 9000 requirements; stage 2: describe how each business process operates.",
}