Documenting an ISO 9000 Quality System
ISO 9000 requires you to manage formally and record your methods of working by having a documented quality system. The main documents are the quality manual and the written procedures. This articles describes how to write these documents; it also outlines the steps to follow when documenting a quality system. First, you interpret the requirements of ISO 9000 in a way that suits your company. The best way is in terms of your business processes. Then you write your quality system documents in two stages. Stage 1: analyze each business process to ensure each one operates in a controlled way and includes the necessary ISO 9000 requirements; stage 2: describe how each business process operates.
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Document Type: Journal Article
Publication date: 01 August 1995
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