Documenting an ISO 9000 Quality System

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Abstract:

ISO 9000 requires you to manage formally and record your methods of working by having a documented quality system. The main documents are the quality manual and the written procedures. This articles describes how to write these documents; it also outlines the steps to follow when documenting a quality system. First, you interpret the requirements of ISO 9000 in a way that suits your company. The best way is in terms of your business processes. Then you write your quality system documents in two stages. Stage 1: analyze each business process to ensure each one operates in a controlled way and includes the necessary ISO 9000 requirements; stage 2: describe how each business process operates.

Document Type: Journal Article

Publication date: August 1, 1995

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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