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Experiences with Using Contextual Inquiry to Design Information

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Contextual inquiry is an interpretive field research framework that information designers can use to ground their designs in users' real work. We discuss the contextual inquiry framework and how we applied it to information design in two studies, and we capture some insights about mastery in contextual inquiry.

Document Type: Miscellaneous

Publication date: August 1, 1995

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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