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Emotional labor strategy and job satisfaction: A Chinese perspective

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We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
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Keywords: DEEP ACTING; EMOTIONAL LABOR STRATEGY; JOB CHARACTERISTICS; JOB SATISFACTION; SURFACE ACTING

Document Type: Research Article

Publication date: 2013-07-01

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