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Psychological Contract Breach and Turnover Intention: The Moderating Roles of Adversity Quotient and Gender

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Abstract:

We examined the relationship between psychological contract breach (PCB) and insurance industry workers' turnover intention. We also explored the moderating effects of adversity quotient (AQ) and gender on that relationship. The results showed that turnover intentions were positively affected by PCB, and AQ significantly moderated that relationship. In contrast, the moderating effect of gender was not found to be significant. To retain employees, the findings of this study should be taken into account when developing training programs. However, future researchers should concentrate on different aspects of AQ that may also be relevant to staff turnover.

Keywords: ADVERSITY QUOTIENT; GENDER; INSURANCE INDUSTRY WORKERS; PSYCHOLOGICAL CONTRACT BREACH; TURNOVER INTENTION

Document Type: Research Article

DOI: http://dx.doi.org/10.2224/sbp.2013.41.5.843

Publication date: June 1, 2013

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