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The Mediating Role of Job Feedback in the Relationship Between Neuroticism and Emotional Labor

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The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.
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Keywords: DEEP ACTING; EMOTIONAL LABOR; JOB FEEDBACK; NEUROTICISM; SURFACE ACTING

Document Type: Research Article

Publication date: 2012-05-01

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