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Decision-making Framework of Customer Perception of Value in Taiwanese Spa Hotels

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In this study we examined the framework linking antecedents of perceived value and willingness to buy in the Taiwanese spa hotel industry. We developed 6 hypotheses to identify the factors that are evaluated by customers. Hierarchical multiple regression analysis of data collected from hotels in 4 major spa regions in Taiwan revealed that the source of multicollinearity among the antecedents resulted in perceived value, which was positively associated with willingness to buy, being assigned varying levels of importance. The results also confirmed the 2 distinct and different effects of perceived price to perceived value and perceived quality in the service domain. Our findings could be used for comparative studies of value perception in other service industries and cultural settings.
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Keywords: CONSUMER BEHAVIOR; DECISION-MAKING FRAMEWORK; PERCEIVED VALUE; SPA HOTEL

Document Type: Research Article

Publication date: 2011-10-01

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