Emotional Intelligence, Emotional Exhaustion, And Job Performance

Authors: Moon, Tae Won; Hur, Won-Moo

Source: Social Behavior and Personality: an international journal, Volume 39, Number 8, 2011 , pp. 1087-1096(10)

Publisher: Scientific Journal Publishers

Buy & download fulltext article:

OR

Price: $39.00 plus tax (Refund Policy)

Abstract:

In this paper we examined how emotional intelligence (EI) affects emotional exhaustion (burnout) resulting from emotional labor, and how emotional exhaustion influences an individual's job performance in terms of organizational commitment and job satisfaction. Partial least squares regression analyses were conducted on data from 295 retail sales employees in South Korea. Of the 4 factors identified in the EI model developed by Schutte et al. (1998) we found that 3 (appraisals of emotions, optimism, and social skills) were negatively associated with emotional exhaustion but the fourth factor of utilization of emotion showed no significant links with emotional exhaustion. Emotional exhaustion was found to be negatively related to job performance in terms of organizational commitment and job satisfaction and the mediating effect of emotional exhaustion was confirmed in the relationship between job performance and appraisals of emotions, optimism, and social skills as factors in emotional intelligence.

Keywords: EMOTIONAL EXHAUSTION; EMOTIONAL INTELLIGENCE; JOB PERFORMANCE

Document Type: Research Article

DOI: http://dx.doi.org/10.2224/sbp.2011.39.8.1087

Publication date: September 1, 2011

More about this publication?
Related content

Tools

Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content

Text size:

A | A | A | A
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages. print icon Print this page