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The Influence of Self-Efficacy on Flight Dispatchers' Stressor-Strain Relationships

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Flight dispatchers' role stressors and their consequential work-related strains and job satisfaction were investigated in this study, along with the moderating effect of self-efficacy on flight dispatchers' role stressors and strains, and on role stressors and job satisfaction. Data were collected from 309 flight dispatchers from 2 Chinese airlines. Correlations and hierarchical regressions revealed that the role stressors were all related to flight dispatchers' physical strain, psychological strain, and job satisfaction. The moderating effect of self-efficacy depends on the different role stressors and dependent variables being examined. Specifically, the moderating effect was found to be significant in the role conflict-psychological strain relationship, role conflict-job satisfaction relationship, and role overload-psychological strain relationship. Theoretical and practical implications are discussed.
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Keywords: FLIGHT DISPATCHER; JOB SATISFACTION; ROLE STRESSORS; SELF-EFFICACY; STRESSOR-STRAIN RELATIONSHIPS

Document Type: Research Article

Publication date: 2011-10-01

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