Provider: Ingenta Connect Database: Ingenta Connect Content: application/x-research-info-systems TY - ABST AU - Zhu, Jerome Dauw-Song AU - Lin, Chih-Te TI - The Antecedents and Consequences of E-Service Quality for Online Banking JO - Social Behavior and Personality: an international journal PY - 2010-09-01T00:00:00/// VL - 38 IS - 8 SP - 1009 EP - 1018 KW - GROUNDED THEORY KW - E-SERVICE QUALITY KW - INTERNET KW - ONLINE BANKING KW - E-BUSINESS N2 - The purpose in this study was to explore the antecedents of e-service quality (e-SQ) based on a D&M information systems success model (DeLone & McLean, 1992) by considering e-SQ dimensions as a dependent variable. The consequences of dimensions influencing an individual's loyalty intention based on e-SQ (Harris & Goode, 2004) toward e-business were also examined. Finally, a research framework to identify the antecedents and consequences of e-SQ for e-banking based on grounded theory analysis is proposed. UR - https://www.ingentaconnect.com/content/sbp/sbp/2010/00000038/00000008/art00001 M3 - doi:10.2224/sbp.2010.38.8.1009 UR - https://doi.org/10.2224/sbp.2010.38.8.1009 ER -