Skip to main content

Conflict Resolution Strategies and Organizational Citizenship Behavior: The Moderating Role of Trait Emotional Intelligence

Buy Article:

$39.00 plus tax (Refund Policy)

The relationship between conflict resolution strategies and organizational citizenship behavior (OCB) and the moderating role of trait Emotional Intelligence (EI) were investigated. Participants were 320 public servants (male = 180, female = 140) randomly selected from 5 states in southwestern Nigeria. Measures of trait EI, OCB, and conflict resolution strategies were administered to the respondents, and multiple regression was used to analyze the data collected. The results indicate that forcing and withdrawing strategies negatively and significantly predicted OCB. Confronting, compromising, and smoothing strategies significantly predicted OCB. Trait EI moderated the relationship between OCB and forcing and withdrawing strategies. It was recommended that counseling and organizational psychologists should design trait EI education and training in conflict resolution for both subordinates and superiors in work organizations.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Keywords: CONFLICT RESOLUTION; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; TRAIT EI; WORK ATTITUDES; WORK-RELATED BEHAVIOR

Document Type: Research Article

Publication date: 2010-01-01

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more