Reducing service agents' emotional labor by emotion-focused human resource management practices

$39.00 plus tax (Refund Policy)

Buy Article:


To uncover the effectiveness of human resource strategy for emotional labor, this study was designed to explore the relationships between human resource management practices and the consequences of emotional labor of service agents in Taiwan's service industry. Results indicated that all human resource practices (recruitment, selection, socialization and training, performance appraisal, and reward systems) can reduce emotional exhaustion and enhance the feelings of personal accomplishment for service agents.
More about this publication?
Related content



Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more