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The moderating effect of self-efficacy on the antecedents of online satisfaction with an electronic document exchange system

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Abstract:

This study was aimed at testing the moderating effect of self-efficacy on antecedents to online satisfaction using the Electronic Document Exchange System (EDES). Based on survey data gained from 374 public employees, Structural Equation Modeling analysis was employed to assess the differences between high and low self-efficacy respondents. It was found that antecedents to online satisfaction differ between high and low self-efficacy respondents. Using this information, organizations could develop and provide differentiated versions and services of EDES to high and low self-efficacy users.

Keywords: ELECTRONIC DOCUMENT EXCHANGE SYSTEM; ONLINE SATISFACTION; SELF-EFFICACY

Document Type: Research Article

DOI: http://dx.doi.org/10.2224/sbp.2009.37.2.239

Publication date: March 1, 2009

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