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A COMPARATIVE STUDY OF THE EFFECTS OF TAIWAN-UNITED STATES EMPLOYEE CATEGORIZATION ON SUPERVISOR TRUST

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This study used a 2×2×2 within-subjects of scenario experiment design to examine the effects of 3 key employee categorization criteria – relationship (guanxi), loyalty and competence – on the trust attitudes of 217 Taiwan and 132 United States corporate managers. The results revealed that U.S. supervisors display cognition-based trust (reliability and competence) toward their subordinates, which is primarily based on each subordinate's level of competence, whereas Taiwan supervisors display affect-based trust (affectionate attachment) based on the closeness of their relationship with the subordinate. Limitations of the study and suggestions for further research are discussed.
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Document Type: Research Article

Publication date: 2007-01-01

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