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EFFECTS OF ASSERTIVE COMMUNICATION BETWEEN DOCTORS AND PATIENTS IN PUBLIC HEALTH OUTPATIENT SURGERIES IN THE CITY OF SEVILLE (SPAIN)

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Abstract:

This research investigated the quality of communication between doctors and patients of the Public Health Services in the city of Seville, Spain. Two hundred and twenty-eight doctors were selected at random from all of the clinics in the city for interviews. The interviews were guided by a specially composed questionnaire, which obtained answers to 30 variables grouped under four headings: variables which influence doctor-patient communication, interest in the consultation, information used in the consultation, and qualities of doctor-patient communication. Chi-squared tests were carried out on the different groups, which confirmed the objectives proposed in the investigation – among which was the need to set up communications training programs for doctors in order to improve their communication skills.

Document Type: Research Article

DOI: http://dx.doi.org/10.2224/sbp.2001.29.1.63

Publication date: January 1, 2001

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