ISSN 1533-2969 (Print); ISSN 1533-2977 (Online)
Publisher: Routledge, part of the Taylor & Francis Group
Silent Voices: Nonbehavioral Reactions to Service Failures pp. 95-111(17) Authors: Ro, Heejung; Mattila, Anna S.
Does Internal Marketing Influence Employee Loyalty? Evidence From the Ghanaian Banking Industry pp. 112-135(24) Authors: Narteh, Bedman; Odoom, Raphael
The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction pp. 136-152(17) Authors: Ihtiyar, Ali; Ahmad, Fauziah S.
A Note on Service Switching: Evidence From Cloud Storage Services pp. 153-172(20) Author: Goode, Sigi
Relative Effects of Leadership and Technology on Bank Employees’ Job Outcomes pp. 173-187(15) Authors: Yavas, Ugur; Jha, Subhash; Babakus, Emin
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