Author: Anderson C. M.

Source: Howard Journal Of Communications, Volume 12, Number 1, 1 January 2001 , pp. 61-72(12)

Publisher: Routledge, part of the Taylor & Francis Group

Abstract:

In this study, two sets of patients, one in the United States and one in Hong Kong, told their stories of their medical interview that began with the appointment and ended with the last staff person or health care professional they saw. A content analysis of the stories revealed that the communication focused on task competence and friendliness for receptionists, technical competence, friendliness, and information giving and seeking behaviors for nurses, and socio-emotional, technical competence, and information giving and seeking behaviors for physicians in the United States. For the Chinese sample, communication reflected task competence for receptionist / nurses, technical competence and information giving and seeking for physicians and information giving for nurses. Discussion supports the usefulness of narratives and of viewing the interview as a team effort.

Keywords: HEALTH; COMMUNICATION; HEALTH; COMMUNICATION; IN; CHINA; MEDICAL; INTERVIEW; TEAM; PHYSICIANS; COMMUNICATION; NURSES; COMMUNICATION

Language: English

Document Type: Research article

Affiliations: 1: University of Akron, Akron, Ohio, USA

Publication date: 2001-01-01

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