Skip to main content

Performative Work in Tourism

Buy Article:

$47.50 plus tax (Refund Policy)

The aim of this study was to investigate the characteristics of performative work that aims to create experiences for visiting tourists. It reports on qualitative research conducted among frontline employees working in three tourist attractions on the island of Lolland in Denmark, namely Lalandia holiday centre, Knuthenborg Safari Park, and the Medieval Centre. Results show that despite the variety of performative work, which includes service work, professional presentation and enactment, all types have two common features. First, recognition from visitors is a key reward when undertaking performative work. For many workers, the performative aspect has contributed to their personal development, especially where self-control at work contributes to enhancing self-esteem. Second, performative work is also often vulnerable, involving various emotional strategies to cope with its challenges. While research traditions relating to performative and emotional labour provide the background, the analytical sections also apply theoretical approaches drawn from other fields, most notably theories on the working environment and recognition.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: Creative work; emotional work; performative work; recognition; service work; tourism

Document Type: Research Article

Affiliations: Space, Place, Mobility and Urban Studies (MOSPUS) Research Unit and Centre for Experience Research, Department of Environmental, Social and Spatial Change (ENSPAC), Roskilde University, Roskilde, Denmark

Publication date: 2009-12-01

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more