Exploring the Strategic Ground for Listening and Organizational Effectiveness

$53.17 plus tax (Refund Policy)

Buy Article:

Abstract:

This paper proposes that strategic plans are most likely to be implemented successfully when hospitality leaders listen well and when hospitality organizations develop strong learning environments. It is proposed that leaders who listen effectively can influence organizational processes at three levels of analysis - individual, team/interactional, and organizational. Examples are provided of the specific listening challenges hospitality leaders confront at each level. The HURIER model proposes a 6-stage listening process. A discussion then follows describing how listening skills can be applied to address the challenges posed at each of the three levels of analysis. It is argued that when leaders listen effectively they can create learning environments that then facilitate the implementation of the strategies they propose. When such organizational cultures are created and maintained, both employee empowerment and organizational performance are increased. Suggestions for increasing listening effectiveness are presented. A conceptual model is offered as a tool for identifying questions for future research.

Keywords: Strategic plan; hospitality leadership; learning environment; learning organization; listening; symbolic perspective

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/15022250802305295

Affiliations: Cornell School of Hotel Administration, Cornell University, USA

Publication date: October 1, 2008

More about this publication?
Related content

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more