On the interrelations between quality systems and information technology infrastructures of construction industry organizations

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Abstract:

This study, based on research which was begun in Italy in 1995 and is still in progress, attempts to monitor the development of information technology (IT capabilities and tools) and of quality systems (ranging from simple quality controls to total quality systems) in organizations involved in the building industry (building contractors, manufacturing firms and design associations) with the aim of identifying the role and the influence of IT in improving quality systems. The results indicate that changes in the nature and extent of IT can be instrumental in transforming individual roles and strategies in the quality planning of organizations in the building sector and of the structures and management processes of these organizations.

Keywords: BUILDING INDUSTRY ORGANIZATIONS; INFORMATION TECHNOLOGY; QUALITY SYSTEMS; REENGINEERING

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/135993797349812

Publication date: September 1, 1997

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