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The stakeholder dimension in information systems evaluation

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Abstract:

This study used an earlier critique of the cultural sciences for exploring the ideological basis for the evaluation of outsourcing. Questionnaire and interview responses are presented. These incorporate a range of evaluative criteria, which together represent an indicative list of the benefits and risks of outsourcing. The paper initially suggests that different stakeholders might be impacted on in different ways by benefits and risks. It is suggested that information technology outsourcing evaluation might thus be partial and not neutral in its impact on stakeholders. However, the differences and similarities between stakeholders suggest a subtle interplay of ideological concerns that does not totally deny the interests of all but the dominant stakeholders. Although the evaluation may be partial this does not deny the potential for those who might be presumed to be disadvantaged for making personal gains. However, in making personal gains, an ideology based on economic interests is furthered, thus occluding the opportunity for autonomous and responsible engagement with the process of evaluation.

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/0268396022000017734

Publication date: December 1, 2002

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