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Best Practices in Crisis Communication: An Expert Panel Process

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The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.
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Keywords: Best Practices; Crisis Communication; Disasters; Risk

Document Type: Research Article

Publication date: 01 August 2006

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