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Best Practices in Crisis Communication: An Expert Panel Process

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Abstract:

The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.

Keywords: Best Practices; Crisis Communication; Disasters; Risk

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/00909880600769944

Publication date: August 1, 2006

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