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Publisher: Routledge, part of the Taylor & Francis Group

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Volume 21, Number 5, 1 December 2011

Guest Editorial
pp. 411-413(3)
Authors: Ziliani, Cristina; Lugli, Gianpiero; Negri, Francesca

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Retail recovery from natural disasters: New Orleans versus eight other United States disaster sites
pp. 415-444(30)
Authors: Pearson, Michael M.; Hickman, Thomas M.; Lawrence, Katherine E.

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Building customer loyalty in retailing: not all levers are created equal
pp. 461-481(21)
Authors: Bellini, Silvia; Cardinali, Maria Grazia; Ziliani, Cristina

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Patronage behaviour of elderly supermarket shoppers – antecedents andunobserved heterogeneity
pp. 483-499(17)
Authors: Teller, Christoph; Gittenberger, Ernst

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Cross-channel integration – is it valued by customers?
pp. 501-511(11)
Authors: Schramm-Klein, Hanna; Wagner, Gerhard; Steinmann, Sascha; Morschett, Dirk

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