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Publisher: Routledge, part of the Taylor & Francis Group

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Volume 11, Number 5, 1 October 2000

The human resource barriers to managing quality in China
pp. 867-882(16)
Authors: Glover, Linda; Siu, Noel

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'Fun and surveillance': the paradox of high commitment management in call centres
pp. 967-985(19)
Authors: Kinnie, Nick; Hutchinson, Sue; Purcell, John

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Union organizing in Britain: a survey of policy and practice
pp. 986-1007(22)
Authors: Heery, Edmund; Simms, Melanie; Delbridge, Rick; Salmon, John; Simpson, Dave

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Book review
pp. 1014-1015(2)

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