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Publisher: Routledge, part of the Taylor & Francis Group

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Volume 11, Number 3, 1 June 2000

Introduction: service work and its implications for HRM
pp. 469-476(8)
Author: Frenkel, Stephen J.

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Organizing work to support relational co-ordination
pp. 517-539(23)
Author: Gittell, Jody Hoffer

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Front-line responses to customer orientation programmes: a theoretical and empirical analysis
pp. 562-590(29)
Authors: Peccei, Riccardo; Rosenthal, Patrice

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Book reviews
pp. 635-638(4)

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