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Publisher: Routledge, part of the Taylor & Francis Group

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Volume 9, Number 6, 1 December 1998

Beyond bureaucracy? Work organization in call centres
pp. 957-979(23)
Authors: Frenkel, Stephen J.; Tam, May; Korczynski, Marek; Shire, Karen

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Ethno-cultural diversity and organizational effectiveness: a field study
pp. 980-995(16)
Authors: Ng, Eddy S. W.; Tung, Rosalie L.

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Not part of the family? The limits to managing the corporate way in international hotel chains
pp. 1048-1063(16)
Authors: Jones, Carol; Thompson, Paul; Nickson, Dennis

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Book reviews
pp. 1076-1083(8)

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