Constructing a framework for building relationships and trust in project organizations: two case studies of building projects in China

Authors: Jin, Xiao-Hua; Ling, Florence Yean Yng

Source: Construction Management and Economics, Volume 23, Number 7, 01Sep2005 , pp. 685-696(12)

Publisher: Routledge, part of the Taylor & Francis Group

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Abstract:

A framework is constructed that can be used to foster trust and build relationships in construction project organizations in China. The research method was based on in-depth study of two building projects in China and data were collected via face-to-face interviews. The results show that as the project progresses, the dominant relationship within each stage deepens. The deepening relationship gives rise to different types of inherent risks such as a partner's self-interest seeking behaviour and opportunistic actions. To counterbalance these risks, trust fostering tools must be employed such as careful selection and effective management of partners. The framework for fostering trust and building relationship developed in the study suggests that (1) relationship deepens from shallow dependence to deep interdependence as the project progresses; (2) different relationships bring about distinct inherent risks; and (3) different trust-fostering tools counterbalance specific inherent risks. This framework could aid in reducing adversarial relationships by suggesting ways to foster trustworthy relationships.

Keywords: China; project management; relationship; risk; trust

Document Type: Research article

DOI: http://dx.doi.org/10.1080/01446190500127039

Affiliations: 1: Department of Building, National University of Singapore, Singapore

Publication date: 2005-09-01

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