The Contradictions of Communicative Labor in Service Work

$54.78 plus tax (Refund Policy)

Buy Article:

Abstract:

Boundaries dividing communication and culture from economy are fluid. The US services economy, with broad and deep growth, illustrates this fluidity. This paper applies theorizations of the relationship between communication and capitalism to a customer service job-training course for dislocated workers. A site of communication education, the course teaches students to be successful customer service representatives. Customer service communicative labor bridges production and consumption and, thus, is contradictory. The communicative labor translates the communication commonplace of mutuality into a self-other technology to affirm customers, and also requires a technology that objectifies customers. Job-training students resist this contradiction.

Keywords: Communication Commonplaces; Communicative Labor; Job Training; Resistance; Service Work

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/14791420801989710

Publication date: June 1, 2008

Related content

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more