Convention center facilities, attributes and services: The delegates' perspective

Authors: Wu, Ann¹; Weber, Karin¹

Source: Asia Pacific Journal of Tourism Research, Volume 10, Number 4, Number 4/December 2005 , pp. 399-410(12)

Publisher: Routledge, part of the Taylor & Francis Group

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Abstract:

Convention centers are among the key players in the convention industry, make a critical economic contribution to the destination and present an important consideration in meeting planners' site selection process. Given the substantial investment in convention centers in recent years and the increased competition among them for business, an understanding of critical facilities, attributes and services is vital. This article assesses convention delegates' perceptions of the importance of select venue facilities, attributes and services. Furthermore, the performance of one of the top convention centers in Asia is assessed, identifying its strengths and weaknesses on the basis of an importance-performance analysis.

Keywords: convention centers; delegates; Asia

Document Type: Research article

DOI: 10.1080/10941660500363736

Affiliations: 1: School of Hotel & Tourism Management, Hong Kong Polytechnic University, Hong Kong

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