The effects of SARS on the Korean hotel industry and measures to overcome the crisis: A case study of six Korean five-star hotels

Authors: Kim, Samuel Seongseop¹; Chun, Hejin¹; Lee, Heesung¹

Source: Asia Pacific Journal of Tourism Research, Volume 10, Number 4, Number 4/December 2005 , pp. 369-377(9)

Publisher: Routledge, part of the Taylor & Francis Group

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Abstract:

The major objectives of this study were: (1) to discuss the impact of the SARS outbreak on the Korean hotel industry; (2) to explore how the crisis management contingency concept was implemented by the Korean hotel industry during this crisis; (3) to examine what the implications are for managers in the hotel industry. Results of this study indicate that the SARS outbreak had an adverse impact on the Korean hotel industry. During the six months affected by the SARS outbreak, the Korean hotel industry tried to minimize operating costs and offered employees education programs concerning health awareness, training and operating new hygiene equipment. This study is expected to provide lessons from the experience of the Korean hotel industry during the SARS-affected period.

Keywords: SARS; crisis; hotel; impact

Document Type: Research article

DOI: 10.1080/10941660500363694

Affiliations: 1: Department of Hospitality & Tourism Management, Sejong University, Seoul, Korea

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