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Publisher: Routledge, part of the Taylor & Francis Group

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Volume 29, Numbers 3-4, 1 February 2013

Retailing in a connected world
pp. 263-270(8)
Authors: Grewal, Dhruv; Roggeveen, Anne; Runyan, Rodney C.

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Consumer demographics, ethnocentrism, cultural values, and acculturation to the global consumer culture: A retail perspective
pp. 271-291(21)
Authors: Carpenter, Jason M.; Moore, Marguerite; Alexander, Nicholas; Doherty, Anne Marie

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Cognitive age and grocery-store patronage by elderly shoppers
pp. 317-337(21)
Authors: Teller, Christoph; Gittenberger, Ernst; Schnedlitz, Peter

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The wallpaper matters: Digital signage as customer-experience provider at the Harrods (London, UK) department store
pp. 338-355(18)
Authors: Dennis, Charles; Joško Brakus, J.; Alamanos, Eleftherios

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The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality
pp. 356-373(18)
Authors: Puccinelli, Nancy M.; Andrzejewski, Susan A.; Markos, Ereni; Noga, Tracy; Motyka, Scott

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Call back the jury: Reinvestigating the effects of fit and parent brand quality in determining brand extension success
pp. 374-390(17)
Authors: Milberg, Sandra J.; Goodstein, Ronald C.; Sinn, Francisca; Cuneo, Andres; Epstein, Leonardo D.

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Special issue on CRM: Technology adoption, business implications, and social and cultural concerns
pp. 391-392(2)
Authors: Ali, Maged; Melewar, TC; Dennis, Charles

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Online social networking: Relationship marketing in UK hotels
pp. 393-420(28)
Authors: Jung, Timothy H.; Ineson, Elizabeth M.; Green, Emma

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Examining the information value of virtual communities: Factual versus opinion-based message content
pp. 421-438(18)
Authors: Archer-Brown, Chris; Piercy, Niall; Joinson, Adam

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The case of customer recruitment processes: Dynamic evolution of customer relationship management resource networks
pp. 439-466(28)
Authors: Braganza, Ashley; Stebbings, Heather; Ngosi, Theodora

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Does organisational culture influence CRM's financial outcomes?
pp. 467-493(27)
Authors: Iriana, Reiny; Buttle, Francis; Ang, Lawrence

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Building customer loyalty in online retailing: The role of relationship quality
pp. 494-517(24)
Authors: Rafiq, Mohammed; Fulford, Heather; Lu, Xiaoming

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