Journal of Marketing Management

Global contributions to marketing management
pp. 1015-1020(6)
Authors: Tadajewski, Mark; Hewer, Paul

Complaints-handling processes and organisational benefits: An ISO 10002-based investigation
pp. 1021-1042(22)
Authors: Ang, Lawrence; Buttle, Francis

Drivers of agglomeration effects in retailing: The shopping mall tenant's perspective
pp. 1043-1061(19)
Authors: Teller, Christoph; Schnedlitz, Peter

Customer brand personality perception: A taxonomic analysis
pp. 1062-1093(32)
Authors: Ivens, Bjoern; Valta, Katharina S.

Bridging the gap between employees and customers
pp. 1094-1113(20)
Author: Oakley, James L.

Managing boundary-spanning marketing activities for supply-chain efficiency
pp. 1114-1131(18)
Author: Qiu, Tianjiao

Evolving priorities in sponsorship: From media management to network management
pp. 1132-1158(27)
Authors: Ryan, Annmarie; Fahy, John

Measuring Internet retail service quality using E-S-QUAL
pp. 1159-1173(15)
Authors: Rafiq, Mohammed; Lu, Xiaoming; Fulford, Heather

Using response behaviour theory to solicit survey participation in consumer research: An empirical study
pp. 1174-1189(16)
Authors: Evangelista, Felicitas; Poon, Patrick; Albaum, Gerald

Relevant or redundant: Elite consumers' perception of foreign-made products in an emerging market
pp. 1190-1216(27)
Authors: Khan, Hina; Bamber, David; Quazi, Ali

The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes
pp. 1217-1239(23)
Authors: Tsarenko, Yelena; Tojib, Dewi